Statistics confirm caravanning’s vital importance to UK tourism, says NCC
- £1.64bn spent on domestic caravan holidays in GB in 2017
- 9.8 million domestic caravan holidays in GB in 2017
- World Tourism Day – 27 September 2018
As celebrations for World Tourism Day begin (27 September), recently released figures from the Great Britain Tourism Survey 2017 reveal that last year 9.8 million domestic caravan holidays were taken across England, Wales and Scotland.
The latest GB Tourism Survey, jointly sponsored by VisitEngland, VisitScotland and Visit Wales, shows that 7.48 million domestic caravanning holidays were taken in England in 2017, 762,000 trips in Scotland and 1.56 million trips made to Wales.
In all, £1.64 billion was spent on domestic caravan holiday trips in GB last year. The most valuable caravan sector to England is rented caravan holiday homes, with trips involving this accommodation type generating £645m across the region. Trips involving touring caravans, campervans and motorhomes – sometimes alleged to bring low levels of spend to their destination – accounted for over half a billion pounds (£526m) in England, Scotland and Wales.
John Lally, Director General of the NCC (National Caravan Council), said: “These figures confirm that caravanning, in all its forms, is vitally important to UK tourism. Caravan holidays clearly remain as popular as ever and our joint awareness campaign, Freedom to Go, continues to attract younger leisure vehicle users to the benefits of caravan and motorhome holidays.
“Many of the 550 companies represented by the NCC will have helped contribute to these impressive figures by offering consumers a fantastic choice of holiday destinations. The good weather experienced throughout 2018 coupled with strong product investment will ensure the caravan parks industry remains a British success story.”
A life-size caravan which holds the Guinness World Record as ‘the largest caravan built with interlocking plastic bricks’ has gone on display in the National Motor Museum at Beaulieu.
Built by 12 model makers using 215,158 Lego bricks, this astonishing creation may use plastic components from the toy box but does almost everything a real caravan can do, with electric lights, running water and even seats that fold into a bed.
The brick brilliance continues inside, with incredible details such as eggs, mushrooms and tomatoes cooking in a frying pan on the two-hob burner, a vase full of flowers on the table, toothbrushes and a tube of toothpaste by the sink, a milk carton in the fridge and even a complete chess set.
Measuring 3.6 metres long, 2.2 metres tall and weighing in at 1200kg, the project took over two months to build and more than 1,000 man-hours. Layers of Lego bricks were built on top of a conventional caravan chassis, proving how strong and versatile the plastic pieces can be. Only standard off-the-shelf Lego pieces were used, with no custom-made components.
Visitors to the National Motor Museum can see up-close how this caravan stacks up. It was designed to mimic a classic T@B 320 teardrop-style caravan and created two years ago by LEGO building specialist Bright Bricks as part of the National Caravan Council’s Freedom to Go campaign.
The campaign aims to change the public perception of leisure vehicles, inspire and educate them about holidays in trailer tents, motorhomes, touring caravans, caravan holiday homes and lodges. It also provides inspiration and advice to decide what type of leisure vehicle to choose and to help plan a holiday adventure.
The unique LEGO caravan is now on show next to the Caravan and Motorhome Club collection display in the National Motor Museum at Beaulieu.
Dan Connolly, the Freedom to Go Campaign Director, said: “Freedom to Go is delighted to have the LEGO caravan on display at the National Motor Museum, Beaulieu until October. The LEGO caravan was built with the intention of building awareness of leisure vehicles and the great adventures you can have with them.”
Entrance to Beaulieu includes admission to the National Motor Museum, the World of Top Gear, On Screen Cars, the 13th century Beaulieu Abbey and grounds and Palace House, which has been home to the Montagu family since 1538. Tickets can be bought in advance online or on the door. For tickets or more information see www.beaulieu.co.uk or call 01590 612345.
Cofton Holidays, the multi award-winning holiday park near Dawlish.
South Devon, has taken its green credentials to new heights with the launch of a state-of-the-art biomass hub that will provide heat and hot water to Cofton’s 4,800 sq ft leisure and dining complex, its cottages, major shower and toilet blocks.
Officially opened by Anne Marie Morris, Member of Parliament for Newton Abbot, Cofton’s biomass hub is the largest of its kind in Devon, and is expected to produce on average 1.9 million kWh of energy that will constantly charge four 5,000 litre thermal stores of hot water, heating its indoor pool, cottages, outdoor pools during the summer months, 24 showers and Cofton’s amenity blocks.
Funded by a half million pound loan from Natwest Bank and installed by Devon-based Treco, the four new biomass boilers and district heating solution means that multiple locations across Cofton can be heated from the one hub.
Saving around 40% on Cofton’s existing annual fuel bill the new boilers, which burn locally sourced woodchip, are set to not only cut CO2 by at least 750 tonnes per year, but to provide pay back on the installation costs in under 5 years, aided in part by the government backed Renewable Heat Incentive (RHI) scheme.
Commenting on the new biomass boiler hub, Chris Jeffery, director at Cofton Holidays, said: “Here at Cofton, we’re surrounded by an amazing natural habitat, which we’ve nurtured over the years resulting in numerous conservation awards including over 15 years’ of Gold Awards from the David Bellamy Conservation Award Scheme.
“Each year we challenge ourselves to be part of the environmental solution rather than the problem. That’s why we’ve introduced green initiatives such as compostable Vegware at The Swan Pub, a 30kW solar panel system on our pool hall roof and our new biomass hub and district heating system, which has been installed by the fantastic team at Treco, who also assisted with the planning application, making the entire project possible.”
Commenting on the ceremonial unveiling of the hub Anne Marie Morris, Member of Parliament for Newton Abbot said: “Cofton Holidays has been a leader in the field of green initiatives and sustainability for a number of years, and so it is heartening to see that they are once again investing not only in their future, but all our futures, using technology that will significantly cut Cofton’s impact on the environment.”
Rufus Bellamy, head of the David Bellamy Conservation Award Scheme and national adviser on conservation and environmental management to the British Holiday & Home Parks Association, said: “We’re delighted to hear about Cofton Holidays’ latest green initiative. Over the years they’ve introduced some great schemes to improve and enrich the environment. The introduction of the new biomass boiler hub demonstrates once again their ongoing commitment to increasing their use of green energy sources and to improving sustainability on site.”
Daniel Messenger, project manager for Treco, commented: “We are delighted Cofton Holidays appointed Treco to oversee the biomass heating system. With reduction in Carbon emissions becoming more and more important to businesses both large and small, it was a great opportunity to be involved in a local scheme of this scale.
“The project centred around the replacement of a series of individual fossil fuel boilers, all of which were replaced with a central wood chip boiler system, which comprised three Lindner and Sommerauer 250kW boilers, all housed in a state of the art boiler house. The site’s existing biomass boiler was relocated to this building, providing the site with one central biomass hub.
“With CO2 savings of over 750 tonnes annually, and fuel sourced locally from sustainable forestry, the scheme helps both national carbon reduction targets and supports local jobs.
“As the central boiler house is located some distance from the holiday complex, the heating water is distributed through 1,300 meters of highly insulated underground pipe, linking the main leisure complex including indoor pool and restaurants, six cottages, four shower blocks and the laundrette.
“While installing a biomass system is fairly straightforward, the linking of the numerous buildings, with various heat requirements and differing uses from pool heating to space heating, showers to launderette requires careful calculation, and it is very satisfying to see the system operate exactly as modelled!
“It has been a pleasure to have the opportunity to work with a local business which places as much importance to conservation and the local environment as financial reward.”
Sharon Mann, Senior Relationship Manager Commercial & Private Banking, NatWest, added: “NatWest has long supported our customers to meet their sustainable energy ambitions. Last year we lent more than £1bn to support UK customers in their sustainable energy aspirations in renewables and energy efficiency.
“Our goal is to support customers’ ambitions around energy efficiency and low carbon generation to accelerate the transition to a low carbon economy. As a long-standing customer of NatWest we are pleased to support Cofton Holidays in their bid to use green technology to its fullest potential.”
Cofton Holidays is set in 80 acres of parkland with miles of nature trails and cycle paths. Guests have access to an on-site complex with steam room, sauna, gym, restaurant, pub, fitness studio, soft play area, pool tables, an entertainment zone and heated indoor pool. Outside facilities include a playground, sports wall, woodland adventure area, outdoor pools and five well-stocked coarse fishing lakes.
Cofton provides a host of free daily activity clubs for children including forestry adventure and skills, sensory play times for toddlers, scavenger hunting, music, games, face painting, circus skills, pantomime and a family sports day. These clubs run from Easter through to the end of October.
Cofton Country Holidays, the multi award-winning holiday park near Dawlish, South Devon, has received one of the highest accolades in the world of camping and caravanning at the AA’s Caravan and Camping Awards.
The holiday park, which has 450 caravan and tent pitches, including over 50 hardstanding pitches, received the coveted AA 5 Pennant Gold accreditation at the official ceremony, held on Monday 20th March at Norton Park.
Each year the AA visits over 900 camp sites, and only the crème de la crème make it to the annual awards. Each are visited by one of the AA’s campsite inspectors who look at touring pitches, facilities and hospitality before grading the site from one to five pennants, including the Gold Pennants, which are awarded to only the very best parks.
The inspections include a thorough assessment of customer care, quality and cleanliness of facilities, standard of public areas, range of amenities, size and layout of pitches and quality of grounds and landscaping.
Cofton achieved a 90% approval rating with particular mention for:
· its extremely high standard park set in attractive surroundings with mature landscaping
· the attractive outdoor pool and excellent indoor pool with fun splash area
· its newly refurbished toilet block, which was described as ‘stunning, with hotel quality fixtures and fittings’, and a ‘most impressive bathroom cubicle in the ladies’
· excellent and easy to use motorhome service points with access for large units
· extra hardstandings being added
· the restaurant and bar facilities with outdoor seating area
Regional AA inspector Chris Pike commented: “Cofton Country Holidays never fails to impress with its first class customer care and the year-on-year investment programme to improve the excellent facilities.
“Owner Roger’s enthusiasm for the park is infectious. He, along with his fellow directors, is always thinking of ways to improve the park. The investment for the 2016 season was massive, notably including the installation of a new biomass boiler system, which will heat all the facilities on site. The whole park is maintained to a very high standard and it’s a first-class location for the complete family holiday.”
Helen Scott, Director at Cofton Country Holidays added: “We’re extremely pleased to have received the 5 Pennant Gold award, which recognises all the effort and investment that we’ve made to make Cofton a premier destination for campers and caravaners looking to stay in South Devon.
Cofton Country Holiday is set in 80 acres of parkland with miles of nature trails and cycle paths. Guests have access to an on-site complex with steam room, sauna, gym, restaurant, pub, fitness studio, soft play area, pool tables, an entertainment zone and heated indoor pool. Outside facilities include a playground, sports wall, woodland adventure area, outdoor pools and five well-stocked coarse fishing lakes.
Cofton provides a host of free daily activity clubs for children including forestry adventure and skills, sensory play times for toddlers, scavenger hunting, music, games, face painting, circus skills, pantomime and a family sports day. These clubs run from Easter through to the end of October.
In the depths of winter we all long for those halcyon, warm days of holidays.
Find out how one glamping site in rural Wales has used innovative renewable technology to provide warmth to its guests all year round, minus the high heating prices and servicing costs, and gets a nice return through a Government incentive on the side.
The Phillips’ run www.thesecretyurts.co.uk, a holiday business in the heart of the Welsh countryside offering visitors the option to stay in a recently refurbished holiday cottage or experience ‘glamping’ in their own luxury yurt complete with underfloor heating, private bathrooms and showers.
They were looking to replace the old oil-fired boiler heating their family farmhouse and holiday cottage as it was expensive to run and they had problems getting supplies in bad weather due to their rural location. The Phillips’ had also recently built a luxury facilities block for their guests, including a fully fitted kitchen, plus a hot tub, for which they also needed a heating solution.
The Phillips’ had heard about Kensa Partner Installer Ground Sun from an architect and contacted the firm to discuss renewable heating options. They were keen to develop their green credentials, which already included a rainwater harvesting system, so that their customers could enjoy a holiday in the UK with a low carbon footprint.
Mr Phillips said:
“Living where we do, surrounded by rolling Welsh hills, we are very conscious that our luxury holiday accommodation should strive towards being eco-friendly. To do this we decided we wanted a heating system that paired technological innovation with natural resources. It is also very important for our guests to be comfortable during their stay with access to a constant supply of heating and hot water.”
The Phillips’ decided on a ground source heat pump because it offered low running costs and a reliable heat supply. In order to meet the amount of heat required across the multiple buildings, a Kensa 21kW Hybrid Twin ground source heat pump was specified, capable of delivering high levels of heating and hot water.
How it was done
Due to the development being located on the side of a hill on which trees had been planted in the last five years, there was not enough flat land available in which to dig trenches for slinky pipe. Their appointed groundworks contractor, Ground Sun, was able to use a non-disruptive and efficient borehole drilling method which has been adapted from techniques used to create utility networks for powerlines and gas mains. A radial drilling rig was used to drill four 127m horizontal closed loop boreholes up to 9m deep, from which heat energy stored in the ground could be extracted.
For this pioneering method, Ground Sun used a specially adapted drilling rig with ‘no dig’ technology, which meant that all the drilling was done from one chamber thus avoiding potentially disruptive excavations. The rig also allowed Ground Sun to use sonar to steer along the water level and navigate through challenging geology made up of clay, gravels and large boulders that had to be drilled straight through!
Overall, the installation process was fairly quick, taking a total of just five days.
A plantroom houses the Kensa ground source heat pump, plus a 1250l hygienically safe hot water and buffer tank.
The Phillips’ family farmhouse is a 200 year old stone cottage with minimal insulation, so to ensure that the heat pump achieved the required temperature, Ground Sun advised the Phillips’ to replace some of their existing radiators with oversize versions. They also took care to ensure all heat loss calculations were correct and that the hot water tanks were properly sized to ensure a consistent flow temperature across the system. It was particularly important to ensure that the hot water never ran out, as the Phillips’ are a family of six, plus guests staying in the holiday cottage and yurt campsite created a high demand for hot water.
In order to further increase the efficiency of the system, Ground Sun also installed solar thermal panels on the roof to collect solar energy, which contributes to servicing the heating and hot water load all year round. Underfloor heating was also installed into the newly built facilities block which further enhances the efficiency of the ground source heat pump.
As the development features multiple properties which are rented out separately, it is eligible for the Non Domestic Renewable Heat Incentive (RHI). This enabled the Phillips’ to receive 20 years’ worth of quarterly payments from the Government based on the buildings’ metered heat usage.
The Phillips’ are delighted with their heat pump which compliments the green credentials of their holiday business:
“Our Kensa heat pump is now in operation for its second winter and has experienced external temperatures down to -6°C. Our family and guests staying at ‘The Secret Yurts’ have always had ample hot water, our house is warm throughout the year for the first time ever and we don’t have to worry about buying oil! The underground pipe installation was great with virtually no disruption to our land and no messy trenches to fill in!
Above all the support from Ground Sun and Kensa during installation, set up and beyond has been fantastic. We would recommend such an installation to anybody considering moving to a renewable heating system.”
Kensa’s Marketing Manager Stephanie Gregory explains:
“A typical holiday lodge with availability to rent all year round might expect to generate over £13,000 in RHI income over the 20 year lifetime, while actually the cost to run the heat pump itself is less than half the cost of the associated RHI income (per kilowatt hour), meaning park operators can cost effectively keep lodges warm even when unoccupied, helping to mitigate problems with damp and providing a warm welcome for the next set of guests.”
With energy costs and environmental sustainability important issues for those in the leisure sector, holiday parks operating over the autumn, winter and early spring would do well to consider the profitable opportunities of renewable, ground source heating for their property portfolio.
A picture-postcard holiday park in Cumbria – Castlerigg Hall in Keswick – has been named by the AA as the top spot in the North West to pitch a tent.
The family-run business beat hundreds of other eligible parks to take the title of the Campsite of the Year for the North West in the AA Caravan and Camping Awards 2017.
Multi-award winning Castlerigg Hall – which last year was the winner of the Cumbria Tourism Park of the Year accolade – has been owned by the Jackson family since 1938.
A former farm which began by welcoming campers, it is today one of the Lake District’s most highly regarded parks attracting visitors from across the UK and overseas.
As well as camping facilities, Castlerigg Hall provides luxury caravan holiday homes for hire, plus eco-friendly camping pods and pitches for touring caravans, motorhomes.
Guests enjoy spectacular Lakeland views over Derwentwater and the surrounding fells, and the picturesque surroundings on the park itself which the AA describes as “idyllic”.
Judges praised too the park’s raft of facilities including “top-notch amenity buildings, fully equipped campers’ kitchen, large shop with local specialities, and stylish Jiggers Bistro”.
In order to qualify for the AA award, Castlerigg Hall had to undergo a rigorous inspection process which examined closely at all aspects of the business and what it offered. Park owner David Jackson said that as well as looking for high standards, inspectors were especially keen to find evidence of the quality of hospitality on offer:
“Providing a warm welcome to guests, and a friendly and relaxing atmosphere in which they can enjoy their stays, has always been high on our list of priorities,” said David.
“A lot of the credit for providing this must go to our park team members who are often mentioned in guests’ reviews for their helpful and caring attitude.
“We have been extremely pleased this year with the popularity of our franchised restaurant, both with local people and visitors, where the emphasis is on locally sourced food.
“Our park shop too focuses on items produced in Cumbria, and we’ve introduced a pet animals viewing area which is proving a big hit with children and grown-ups.
“In addition, we’ve seen demand grow for our eco-friendly cycling holidays based in glamping pods which are run in conjunction with two other award-winning Lakeland parks.
“It’s been an amazingly busy year for us at Castlerigg Hall, and it’s fantastic to see it topped off with this prestigious AA award,” added David.
This year the park was also praised by botanist David Bellamy when he announced that Castlerigg Hall had once again gained his prestigious conservation award at its top gold level. Professor Bellamy highlighted the many initiatives taken by the Jackson family to safeguard its flora and fauna, and the part it plays in supporting local good causes. With the help of visitor donations, it has facilitated footpath repair work with Nurture Lakeland, the Calvert Trust Public Art “Go Herdwick” Trail, and Keswick’s Fitz Park Trust.
David Bellamy also designated Castlerigg Hall as an official “Honey Bee Friendly” park as part of his new initiative to help protect the threatened insects.
More about Castlerigg Hall Caravan and Camping Park can be found at www.castlerigg.co.uk
Riverside Caravan Park in High Bentham, North Yorkshire, has joined a small elite of holiday parks judged by tourist board inspectors to be among England’s very best.
Just 36 out of more than 3000 caravan and camping parks in the UK currently boast the prestigious Gold Award given out by VisitEngland to its highest rated parks, now including Riverside.
The accolade is among three national honours being celebrated by the park this autumn, including awards for the Riverside’s environmental responsibility – and the quality of its washrooms.
VisitEngland says the body’s gold standard can only be achieved if a park demonstrates exceptional quality standards during its annual grading inspection.
Even then, a subsequent “mystery shopper” visit by a VisitEngland quality assessment area manager must be made before the award is officially confirmed.
Riverside’s Gold Award comes on top of the maximum five-star grade it achieved, and business owner Thomas Marshall says that park staff deserve a big share of the credit:
“To achieve gold, a park must out-perform its star rating on the excellence of its facilities and, most importantly, on the quality of the hospitality it provides,” said Thomas.
“Responsibility for this is largely in the hands of our hardworking park team who always go the extra mile to make guests feel welcome and at home.
Following the VisitEngland award this autumn, news came through that Riverside Caravan Park had once again taken the David Bellamy Conservation Award at its top gold level.
The accolade recognises the raft of initiatives taken at the park to safeguard wildlife and protect the natural environment, including its planting of many high nectar-bearing flowers.
The blooms provide valuable foraging for bees and butterflies, and Professor Bellamy has now designated Riverside as an official “Honey Bee Friendly” park as part of his new initiative to help protect the threatened insects.
But that wasn’t the end of Riversides’ accolades this autumn, for the park has also won a top platinum prize in the 2016 Loo of the Year awards for its outstanding shower and toilet facilities.
Thomas, whose father Bateman first started welcoming camping guests on his farm in 1969, said that all these latest awards would give the business a flying start to 2017.
He said he also hoped that the publicity they achieve will help other local tourism businesses by highlighting the region as a perfect holiday destination.
Thomas and his wife Jane are helped in the running of their business by their daughter Isabel. There is more information about the park at www.riversidecaravanpark.co.uk
As a much-valued SPATEX visitor, who has in previous years visited the Exhibition on a Sunday, we would like to assure you that we will make your visit to the 2017 Show as smooth as possible.
As you will doubtless already know, SPATEX 2017 is moving to a mid-week slot (Tuesday January 31st to Thursday February 2nd) to bring it in line with the other European wet leisure Shows.
If you need office services such as printing or faxing or the use of a computer, the fully equipped SPATEX office is at your disposal. The office will be manned at all times so please just pop in and you will be assured of our attention. The kettle is, in any case, always on so feel free to pop in and rest your legs and have a chat!
Celebrating 21-years of service to the Industry, makes 2017 a special year for SPATEX so this is a bumper edition with a few surprises.
Alongside all the traditional topics you would expect to find in the double seminar and workshop programme, we have thought out of the box and are planning some new titles. Here’s a taster
* Legal advice – Specialist International Personal Injury lawyer at Irwin Mitchell, Simon O’Loughlin is giving a talk on what to do when things go legal including pursuing a civil case, proving negligence etc. (Wednesday, February 1st 12.30-13.00 in Arena 1)
* Of particular interest to rugby fans, Wasps Rugby Club Deputy Chairman, Nick Eastwood is giving a talk on Tuesday January 31st at 2pm in Arena 2 on Increasing Your Profitability – maximising leisure facilities and building a brand: the Wasps story.
* Natural swimming ponds – Following much interest in the national press, owner and managing director of Gartenart Swimming Ponds and board member of the British Association of Natural Swimming Pools, Tim Evans, has been invited to give an introductory talk on swimming ponds and natural swimming pools (Wednesday February 1st 12.30-13.30 in Arena 2)
Further details on these and the extensive programme of seminars and workshops can be found at www.spatex.co.uk. Attendees of the workshops receive CPD points and certificates of attendance.
Make sure you don’t miss out on the biggest wet leisure event of 2017 by registering now for free at
SPATEX 2017 Tuesday, January 31st to Thursday, February 2nd at the Ericsson Exhibition Hall, Ricoh Arena, Coventry. For further information, please contact Michele or Helen in the SPATEX office T: 01264 358558, firstname.lastname@example.org email@example.com
Scottish tourism minister Fiona Hyslop MSP met with holiday park owners in Edinburgh this autumn (24 Nov) to hear how their industry is planning to maintain visitor momentum in 2017.
The minister was the chief guest speaker at the annual conference of the British Holiday & Home Parks Association (Scotland) held at the city’s Our Dynamic Earth.
Owners and managers of many of Scotland’s 200-plus park businesses were meeting at the end of what was generally regarded as a highly successful year for their sector.
Fiona Hyslop, who is cabinet secretary for culture, tourism and external affairs, was welcomed to conference by Aberdeen park owner Colin Fraser who is chairman of BH&HPA (Scotland).
Mr Fraser told the minister that an independent economic survey published last year found that Scottish holiday parks generate around £700m of visitor spending each year in Scotland.
This figure, he said, accounts for 8% of all the revenue produced by Scotland’s tourism economy, and allows the Scottish park sector to support more than 5,600 full-time equivalent jobs.
In her address to delegates, Fiona Hyslop said that the Scottish Government recognises the important role played by parks in producing visitor income and sustaining employment:
“The holiday homes sector is a unique but vital part of our tourism and hospitality industry. The sector provides important geographic spread, allowing visitors to see more of our country and, in doing so, to support our rural economies,” said Fiona Hyslop.
“The last VisitScotland accommodation survey shows that there were over three million bed nights from domestic visitors in camping and caravan parks, and 654,00 bed nights from overseas visitors.
“Those bed nights were right across Scotland, and spent within a wide range of accommodation types including holiday homes, touring and camping,” she added.
Fiona Hyslop was speaking at the start of the park conference’s busy day-long agenda which also included talks from a range of tourism and other industry specialists.
Delegates heard from VisitScotland senior tourism insight manager Chris Greenwood whose department has just completed a survey of how Scottish parks fared during the 2016 holiday season.
Although the results had yet to be fully analysed, said Mr Greenwood, they are likely to present an upbeat picture of an industry maintaining its popularity and continuing to develop.
Other speakers addressed a range of matters from consumer rights and employment law to how park businesses can increase still further the number of visitors from the UK and overseas.
Director general of BH&HPA, Ros Pritchard, outlined some of ways in which the association engages with politicians to help frame UK and EU laws and regulations affecting park businesses.
National BH&HPA chairman Henry Wild also gave his perspective as a holiday park owner on how the association helps its members develop their businesses and meet customer expectations.
Closing the conference, Colin Fraser said the industry was delighted with the support it receives from the Scottish Government, and thanked tourism minister Fiona Hyslop for her attendance.